Privacy Policy

Overview

Mytrion Systems (“Mytrion,” “we,” “us”) respects your privacy. This Privacy Policy describes how we handle personal information collected through our website and in the course of our consulting engagements. It applies to prospective clients, clients, and visitors to this website. As an information-technology consulting practice, our relationship with your data is deliberately limited: we gather the minimum needed to respond to inquiries, deliver advisory work, and run our business responsibly.

Where we process personal data belonging to your organization’s employees or customers as part of an engagement, we generally act as a processor on your behalf, and the terms of our Data Processing Agreement and your instructions govern that processing.

Information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact details — name, business email address, company name, and any information you choose to include in a message to us.
• Engagement information — details you share so we can scope and deliver work, including documents, system descriptions, and correspondence.
• Billing information — the information necessary to invoice and receive payment for services; we do not store full payment-card numbers.
• Technical and usage data — IP address, browser type, device information, pages viewed, and similar data collected automatically when you visit the website.

We do not seek to collect sensitive personal information through this website, and we ask that you not send it to us through the contact form.

How we collect it

We collect information directly from you when you submit the contact form, request a consultation, correspond with us, or enter into an engagement. We also collect certain technical data automatically through cookies and similar technologies, as described in our Cookie Policy. In limited cases we may receive information from third parties, such as referrals or publicly available business directories, where permitted by law.

How we use information

We use personal information to:

• respond to inquiries and provide the consultation or information you request;
• scope, plan, deliver, and support our consulting services;
• prepare proposals, manage engagements, and issue invoices;
• operate, maintain, secure, and improve our website;
• comply with legal, tax, and regulatory obligations; and
• protect our rights and the rights of our clients, and prevent misuse.

We do not sell personal information, and we do not use the contact form submissions for unrelated marketing.

Legal bases

Where applicable data-protection law requires a legal basis for processing, we rely on one or more of the following: your consent; the performance of a contract with you or steps taken at your request before entering a contract; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights and freedoms.

Cookies & analytics

Our website uses cookies and similar technologies to function correctly, remember preferences, and understand how the site is used. You can control non-essential cookies through your browser settings or any cookie controls we provide. For a detailed explanation of the cookies we use and your choices, please see our Cookie Policy.

How we share information

We share personal information only as needed and only with appropriate safeguards. We may disclose information to service providers acting on our behalf, to professional advisers such as accountants and lawyers, in connection with a business transfer such as a merger or acquisition, and where required to comply with law or protect legal rights. We do not rent or sell your personal information to third parties.

Service providers

This website is hosted on the Shopify commerce platform, which processes certain data on our behalf to operate the site and any related transactions. We also use reputable providers for email, document storage, analytics, and payment processing. These providers are permitted to use personal information only to perform services for us and are bound by obligations to protect it. We encourage you to review the privacy practices of platforms you interact with.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and meet legal, tax, and accounting requirements. When information is no longer needed, we delete it or anonymize it using reasonable measures. Engagement materials are retained in line with the relevant Engagement Document and our records-management practices.

Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, and alteration. These measures are described further in our Security & Confidentiality Policy. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may have the right to access the personal information we hold about you, to request correction or deletion, to object to or restrict certain processing, to withdraw consent where processing is based on consent, and to request a copy of your information in a portable format. To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on a request.

US state privacy rights

Depending on your state of residence, you may have additional rights under state privacy laws, such as the right to know what personal information is collected, the right to access and delete it, the right to correct inaccuracies, and the right to opt out of the sale or sharing of personal information and of certain targeted advertising. Mytrion Systems does not sell personal information. We will not discriminate against you for exercising any of these rights. You may submit a request, or designate an authorized agent to do so, using the contact details in this policy.

International transfers

We are based in the United States, and information we collect may be processed and stored in the United States or in other countries where we or our service providers operate. Where information is transferred across borders, we take steps to ensure it remains protected consistent with this policy and applicable law.

Children’s privacy

Our website and services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Changes & contact

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The current version is always posted on this page with its “Last updated” date. For questions about this policy or to exercise your rights, contact us: